You can delete your Music Mergers account and the data attached to it at any time. There are two ways to do it — from inside the app, or by emailing us if you can no longer sign in. Both routes run the same deletion, on the same schedule described below.
This is the fastest route and takes effect immediately.
The path is the same in all three portals — Artist, Songwriter and A&R — and the screen shows you the exact dates your data is scheduled for removal before you confirm.
If you cannot sign in — a lost device, a lost password, or an account you no longer have access to — email aston@triplemgrp.com from the email address on the account, with the subject Account deletion request.
We will verify that you control the account before deleting anything, which normally means replying from the registered address. We respond within 30 days. We ask for no payment and no reason.
Deletion is staged rather than instant, because some records document agreements between two people and cannot be removed the moment one of them leaves. The windows below are the ones enforced in our systems.
| Data | What it covers | Deleted |
|---|---|---|
| Discovery visibility | Your profile no longer appears to A&Rs or in search. | Immediately |
| Creative works | Everything in your Vault — tracks, lyrics, session recordings, uploads and artwork. | Within 30 days |
| Account and profile data | Your account record, profile, EPK, settings, and login credentials. | Within 90 days |
| Messages and letters of intent | Conversations and LOIs, which record deal terms between you and another party. | Anonymized after 2 years |
Google Play and applicable privacy law require us to be specific about anything that survives deletion. These are the only categories:
Nothing in these categories is used to contact you, to build a profile, or to market to you after your account is closed.
Deletion is scheduled, not instantaneous. You can cancel it at any time before the deletion date by signing back into the app — nothing has been removed until that date passes. Once a window closes, the data is gone and we cannot restore it.
You do not have to delete your whole account to remove specific data. Some items you can delete yourself in the app, and anything else can be removed on request. See Delete Specific Data for what each route covers.
If a deletion request has not been actioned, or you want confirmation that it completed, email aston@triplemgrp.com. Full detail on what we collect and the legal bases for it is in our Privacy Policy.